Lead Major Incident Manager
- Hiring Organisation
- Certes IT Service Solutions
- Location
- Milton Keynes, Buckinghamshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £430 - £450 per day + Negotiable
high standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting and analysis. This position plays a key role in minimising customer impact, identifying root causes and driving continuous improvement across the clients … reliability and reduce incident volumes. Gather and define reporting requirements, designing dashboards and reports that effectively assess and communicate service performance. Deliver actionable insights to stakeholders through detailed data analysis and identification of service trends and patterns. Ensure all reporting outputs are aligned with governance, audit ...