Major Incident & Escalation Manager
- Hiring Organisation
- Hays Technology
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £350 - £450/day £350 to £450 p/d Outside IR35
incidents, high-priority service escalations and supplier performance issues across a complex IT environment. The role acts as a central point of coordination between business stakeholders, technical teams and third-party suppliers to ensure service issues are driven through to resolution. The Role You will be responsible for leading … Priority 2 incidents and service escalations end-to-end. Act as the primary point of contact for stakeholders during major incidents and business-critical service disruptions. Coordinate technical teams, incident bridges and restoration activities. Drive supplier accountability and challenge performance where service commitments are not being met. Provide clear ...