IT Service Desk Team Leader
Milton Keynes, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Milton Keynes University Hospital NHS Foundation Trust
care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential, along with experience supporting a large, multi-functional organisation. Team Leader experience is desirable. This will include but not be limited to the following activities: o The post holder will be expected to provide 1st Line support to the Trust for … required by customers of the Service Desk service and will be the escalation point for IT Service Desk staff. The role is required to assist the Service Desk Manager lead and drive the operational performance of the IT Service Desk staff against agreed Service Level Agreements (SLAs), to ensure support provided to customers is consistent, of high quality, follows all … documentation to be used by and accessible to all Trust staff. Communication Effective and timely communications is an essential activity of the role and the IT Service Desk Team Leader will require excellent inter-personal and written and verbal communication skills. Communication responsibilities will include: Communicating the progress of logged incidents, problems and changes. Assist with communication to key stakeholders More ❯
Employment Type: Fixed-Term
Salary: £31049.00 - £37796.00 a year
Posted: