2 of 2 Contract SLA Jobs in Cambridgeshire

patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and support to the team Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. Ensure all implemented solutions … Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of experience in a similar SLA-driven support role. Good knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server More ❯

patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and support to the team Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. Ensure all implemented solutions … Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of experience in a similar SLA-driven support role. Good knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server More ❯