City of London, Camden Area, Greater London, United Kingdom
Morson Edge
will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity … control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor and report on service desk performancemetrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. … working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as More ❯
City of London, Euston, Greater London, United Kingdom Hybrid/Remote Options
Morson Edge
Follow the organisation's Change Control procedures for authorised changes. Work closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor service desk performancemetrics and identify opportunities to enhance efficiency and service quality. Create and maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance More ❯
management. Key Responsibilities: Collaborate with cross-functional teams to develop, manage, and monitor technology or transformation projects. Utilise advanced Excel skills and analytical tools to generate reports, forecasts, and performance metrics. Ensure compliance with financial policies, regulations, and industry standards. Perform cost-benefit analysis and financial modelling to support project decision-making. Provide financial insights and recommendations to optimise More ❯
management. Key Responsibilities: Collaborate with cross-functional teams to develop, manage, and monitor technology or transformation projects. Utilise advanced Excel skills and analytical tools to generate reports, forecasts, and performance metrics. Ensure compliance with financial policies, regulations, and industry standards. Perform cost-benefit analysis and financial modelling to support project decision-making. Provide financial insights and recommendations to optimise More ❯
