Cloud Telephony & Contact Centre Engineer
- Hiring Organisation
- CMC Markets UK Plc
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract
features and functionality to improve customer and agent experience. This includes the delivery of CRM integrations, virtual agents, and omnichannel communication capabilities (e.g. SMS, chat), supporting the organisations broader digital transformation objectives. In addition, the role will be responsible for reviewing and improving the storage, accessibility, and management of historical … Virtual Agents/Conversational AI Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.) Familiarity with Workforce Management (WFM) tools. Experience delivering Omnichannel solutions (SMS, chat, etc.) Understanding of call and message archiving/compliance requirements CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified ...