4 of 4 Contract Service Management Jobs in Central London

immediate start and the potential to extend. This role will play a key part in strengthening the link between IT and business focused on delivering accurate, timely and informative management reporting, while measuring and improving end-to-end experience of IT services. You'll work closely with teams across the organisation to understand user needs, surface pain points, and … insight, empathy and effectiveness. You'll need to be comfortable engaging with colleagues at all levelsincluding managers and aboveand confident using data, feedback and reporting to help drive continuous service improvement. Key Responsibilities: Act as a key point of contact between IT and internal teamsbuilding trusted working relationships with colleagues at all levels, including senior leadership Identify patterns in … colleague feedback and technology pain points, using data and insights to inform priorities for service improvement Work closely with IT service managers to interpret performance trends and user sentiment, supporting strategic decisions with well-evidenced reporting Coordinate and deliver structured management information and dashboards, ensuring reporting is timely, accurate and aligned with stakeholder expectations Support the introduction More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years’ experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

copiers, IP telephony, mobile devices, and general hardware/software problems. Support business applications using defined SOPs and escalate when needed. Track and manage tickets using the internal IT service management platform. Collaborate with senior IT teams to improve processes and share knowledge. Participate in documentation, process enhancement, and urgent support efforts. What You'll Bring 3+ years More ❯