2 of 2 Contract User Research Jobs in Central London

interactions across conversational AI platforms like Genesys. In this role, you'll lead the design of intelligent dialogue systems while supporting broader content and user experience design initiatives. Ideal candidates are T-shaped designers-experts in conversational design with the flexibility to collaborate across disciplines to deliver meaningful user … learning principles to collaborate confidently with technical teams and refine AI behavior. Maintain a strong focus on clarity, tone, and emotional intelligence in all user-facing language. Help Experience Lead the design of conversational help journeys that empower users to self-serve and reduce support contact. Continuously monitor and … analyze user engagement with help content and tools, iterating on designs based on insights. Work closely with developers and product teams to integrate conversational AI into multi-channel support experiences. Content Design Translate complex concepts-particularly in finance and investment-into plain, accessible language. Apply content design best practices More ❯

Location: Remote * Length: 6-month initial contract * Collaborate with Product Managers and Strategy Leads to identify growth opportunities * Run experiments to validate hypotheses and user behaviours * Conduct user research and testing across early-stage concepts * Design clean, user-centric UIs using Figma and design systems * Rapidly … prototype and iterate based on user feedback and data * Balance short-term tests with long-term product strategy Required * 5+ years' experience in product/UX/UI design * Strong background in user research, design experimentation, and growth thinking * Hands-on experience with Figma, design systems, and More ❯