2 of 2 Contract Service Management Jobs in Cheltenham

Role Purpose The Principal Business Analyst/Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations. The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight … from strategic intent to service performance and continual improvement. How the Role Contributes Across Think/Plan/Do/Run Think: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositions Plan: oversees the use of user journeys, value streams, target ...

secure, enterprise-scale environment. Key Responsibilities Own Digital Workplace and EUC architecture, standards and design authority. Define secure, scalable solutions across devices, endpoint management, identity, collaboration and service management. Ensure alignment with Zero Trust, security accreditation and operational requirements. Provide architectural leadership across transition, transformation and BAU delivery. … Drive standardisation, automation and service efficiency. Skills & Experience Proven experience leading Digital Workplace and EUC architecture in complex organisations. Strong knowledge of Windows 10/11, Intune, Configuration Manager, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security assurance frameworks. ...