2nd Line Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, United Kingdom
- Employment Type
- Contract
line support for hardware, software, and network issues Troubleshoot and resolve escalated tickets from 1st line support Support Microsoft environments including Office 365 and Windows OS Manage user accounts, permissions, and access requests Contribute to documentation and continuous improvement of support processes You’ll work closely with IT support … efficiently and service levels are maintained. What we’re looking for: Proven experience in a 2nd line support role Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory) Experience with ticketing systems and SLAs Solid troubleshooting and problem-solving skills Strong communication skills with a customer-focused approach ...