2 of 2 Contract SAP Commerce Cloud Jobs in Chertsey

with warehouses and couriers (3PLs). Manage Escalations: Take ownership of complex customer service tickets and order cancellations. Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes. What You Need: Investigative customer service experience (tier 2/escalations, e-commerce ...

root causes of delivery failures and coordinate rescheduling for affected orders. Conduct in-depth investigations and data analysis across multiple platforms, including ERP and Hybris, to resolve customer issues efficiently. Oversee the cancellation process, ensuring clear and timely communication with customers and internal stakeholders. Collaborate with cross-functional support teams ...