2 of 2 Contract Customer Experience Jobs in Cheshire

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They … Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with ...

strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve … consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts ...