8 of 8 Contract ITIL Jobs in Cheshire

models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management … Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset ...

risks, issues, and dependencies impacting service introduction. Liaise between project teams, support teams, and stakeholders. Support continual service improvement initiatives. Required Skills Experience in ITIL aligned service transition. Strong understanding of support models, SLAs, and operational processes. Excellent coordination and communication skills. ...

Operational Alignment Analyse/document as-is and to-be processes in incident, problem, change, vulnerability, and access management. Ensure product changes align with ITIL-based service management while supporting Agile/DevSecOps delivery. Work with engineering/operations to make changes supportable, observable, and operationally viable. Benefits Realisation & Reporting … with Zero Trust, network security services, and control frameworks (no deep engineering required). Excellent stakeholder facilitation, analytical, and documentation skills. Working knowledge of ITIL processes and service management tools (e.g., ServiceNow). Preferred Qualifications/Desirable BCS Business Analysis certification (or equivalent). ITIL 4 Foundation (or higher). ...

operate) Strong troubleshooting across multiple layers: Network Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL ...

user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows. Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes. Preferred Certifications BCS BA; ITIL 4 Foundation; vendor ...

writing and backlog hygiene. Comfortable with config/policy artefacts (firewall baselines, ISE/NAC policy, DDI plans, proxy/ZTNA, SIEM rules). ITIL change fluency; ServiceNow request/change models. Preferred Certifications PSPO/CSPO; ITIL 4 Foundation; vendor fundamentals in one or more stacks (Cisco/Zscaler ...

backlogs. Familiarity with configuration and policy artefacts such as firewall baselines, NAC policies, DDI plans, proxy/ZTNA, and SIEM rules. Working knowledge of ITIL change processes and ServiceNow request/change models. Preferred Certifications PSPO or CSPO ITIL 4 Foundation Vendor fundamentals across one or more technology stacks (e.g. ...

Risk & Compliance Ensure solutions meet regulatory, risk, and audit requirements with automated evidence where possible Balance security posture, compliance obligations, and business enablement Embed ITIL-aligned practices without compromising engineering agility Collaboration & Ways of Working Operate within a product triad alongside Product Owners Act as a technical mentor and coach … SOAR integrations Strong understanding of Zero Trust Architecture and policy-based access control Proven DevSecOps, IaC, and CI/CD experience Solid grounding in ITIL, major incident management, and post-incident review practices Preferred Certifications CCNP/CCIE (Security or Enterprise) Vendor certifications (Zscaler, Fortinet, Palo Alto) Splunk Admin/ ...