2 of 2 Contract Service Delivery Jobs in Cheshire

Service Desk Manager 1 day onsite £350 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance … reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level ...

bridge between IT, the business, and end users Deliver measurable value through training support, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery Job Role Responsibilities: Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriers Support in the drive of behaviour … change to improve day-to-day use of IT systems Support the design and delivery of structured training and enablement programmes, including: Workshops (e.g. automation, Copilot, M365 tools) Self-service learning content Build capability across end users and Service Desk (L1/L2), supporting structured training initiatives ...