Incident Management Analyst / Major Incident Analyst
- Hiring Organisation
- Pontoon
- Location
- Chester, Cheshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
networks, servers, cloud) is essential Familiarity with incident management tools (ServiceNow, Remedy, Jira Service Management) Knowledge of the ITIL framework (certification preferred) Exceptional decision-making and organisational skills Key Responsibilities: Lead Major Incidents: Oversee incidents from identification to resolution, ensuring adherence to agreed SLAs. Run Incident Bridge Calls ...