Communication/Messaging support Engineer (Mattermost/Symphony)
Chester, Cheshire, United Kingdom
Pontoon
for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations … availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired Skills: ITIL Certification is a More ❯
Employment Type: Contract
Posted: