2 of 2 Contract CMDB Jobs in the City of London

data protection. Manage incidents and requests in ServiceNow, meet SLAs, document root causes. Contribute to SOPs, runbooks, and knowledge base articles. Maintain CMDB/asset database, handle RMA/repairs, and ensure compliant disposal. Key Requirements: ITIL-oriented (certification preferred). Strong analytical, organizational, and communication skills. Solid understanding ...

including: ITSM (Incident, Problem, Request, Change) HRSD (Human Resources Service Delivery) Security Incident Response (SIR) and Vulnerability Management Service Portal and Virtual Agent configuration CMDB setup and maintenance Configure and maintain: Workflows and Item Designer Transform Maps, Data Loads, and MID Servers Integration points (SOAP/REST APIs) Service Portal … solution delivery Support continuous improvement of processes, methodologies, and platform best practices Required Skills & Experience: Proven experience with: ServiceNow development, configuration, and architecture ServiceNow CMDB Integrations and MID Server setup Virtual Agent, Employee Centre, HRSD, and Security Modules Strong Scripting experience (JavaScript, SQL, HTML/CSS, XML, SOAP/REST ...