2 of 2 Contract Conversational UI Jobs in the City of London

Digital Product Owner (Unsecured Lending)

Hiring Organisation
AMS CWS
Location
City of London, London, United Kingdom
Employment Type
Contract
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent ...

Cloud Telephony & Contact Centre Engineer

Hiring Organisation
CMC Markets UK Plc
Location
City of London, London, United Kingdom
Employment Type
Contract
compliance, and governance standards. Following migration, deliver new contact centre capabilities and enhancements, including Implementation of CRM integrations. Deployment of Virtual Agents/conversational AI solutions. Enablement of Omnichannel communications (e.g.SMS, chat) Ongoing feature development and continuous improvement aligned to business needs. Review and implement improvements to call … delivery-focused environment. Desirable Skills & Experience Experience with Zoom Contact Center, RingCentral, or NICE CXone (or similar platforms) Knowledge of Virtual Agents/Conversational AI Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.) Familiarity with Workforce Management (WFM) tools. Experience delivering Omnichannel solutions (SMS, chat, etc.) Understanding ...