AI Conversation Designer
City of London, London, United Kingdom
McGregor Boyall Associates Limited
Description: AI Conversation Designer Role Overview We are looking for an experienced AI Conversation Designer to help shape intuitive, human-centric interactions across conversational AI platforms like Genesys. In this role, you'll lead the design of intelligent dialogue systems while supporting broader content and user experience design … initiatives. Ideal candidates are T-shaped designers-experts in conversational design with the flexibility to collaborate across disciplines to deliver meaningful user experiences. Key Responsibilities Conversational Design Create natural, purposeful dialogue flows across chat, voice, and other channels. Apply natural language processing (NLP) and natural language … AI behavior. Maintain a strong focus on clarity, tone, and emotional intelligence in all user-facing language. Help Experience Lead the design of conversational help journeys that empower users to self-serve and reduce support contact. Continuously monitor and analyze user engagement with help content and tools, iterating More ❯
Employment Type: Contract
Posted: