2 of 2 Contract Customer Experience Jobs in the City of London

Telco) 6 Months £600 per day (Inside IR35) Hybrid - 2 days per week on site in London My client are looking for a Senior Business Analyst who MUST HAVE experience in the telecoms industry , to join their team on an initial 6-month contract. On the job details- Work closely with senior business & technical stakeholders to define E2E scope … and produce the Product, Proposition, Customer Experience & Enterprise requirements Work closely with senior business & technical stakeholders to define customer & technical data migration strategies Challenge Business & Technical stakeholders & expectation to pivot towards a Salesforce OOTB model in asks varing from small change to large strategic programmes Ensure strategic programme backlogs & phasing aligns with cross portfolio expectation & delivers optimal … value to not only your own programme of work but also alternative Sky Business priorities Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision) Build strong, collaborative working relationships with all includes from Senior More ❯

support is a plus and may enhance troubleshooting capabilities With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. Inaddition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurisedenvironment.If you're looking More ❯