4 of 4 Contract Customer Experience Jobs in the City of London

with a view to extend Market rates inside IR35 - Umbrella only Are you a Product Owner who loves bringing structure to complexity and turning customer needs into clear, bank-ready outcomes? Our client is looking for a strong product leader with business banking experience-particularly around the landing … area and customer experience-to help shape and deliver an important banking product roadmap. What you'll be doing: Own product direction across the business banking landing area, with a focus on improving customer experience Translate customer and business needs into actionable product priorities ...

Purpose of the role: As a Product Owner, you will help shape and deliver the digital channel strategy within Supply Chain Finance by identifying customer needs, defining product priorities, and driving investment decisions. Working closely with business and technology teams, you will ensure digital products and services deliver … outstanding customer experience while supporting key business objectives. The role involves owning requirements, managing the product backlog, and ensuring successful delivery throughout the customer journey. What you'll do: Own and prioritise the Supply Chain Finance (SCF) product backlog, ensuring delivery aligns with customer, commercial ...

working across: Platform consolidation & system migration Technology modernisation & integration Agentic AI & intelligent workflows Digital & business transformation AI governance Target Operating Model transformation Service design & customer experience You'll bring these workstreams together into a coherent roadmap, ensuring complex technology change delivers meaningful business outcomes. Why this role … delivery teams Help embed AI into the organisation Create the foundations for an AI-first business We're looking for a Programme Manager with experience delivering complex technology transformation - particularly system migration, platform consolidation, integration or large-scale technology change . Experience in AI, automation, digital transformation ...

stacks, developing React-based agent and admin tooling, and debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions. You work within architectures set by practice leads, and youre expected to pressure-test them, propose better patterns, and own the implementation quality … configuration over customization), surface trade-offs to practice leads, and document decisions Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling ...