Cloud Telephony & Contact Centre Engineer
- Hiring Organisation
- CMC Markets UK Plc
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract
enhancing and expanding contact centre capabilities, introducing new features and functionality to improve customer and agent experience. This includes the delivery of CRM integrations, virtual agents, and omnichannel communication capabilities (e.g. SMS, chat), supporting the organisations broader digital transformation objectives. In addition, the role will be responsible … RingCentral, or NICE CXone (or similar platforms) Knowledge of Virtual Agents/Conversational AI Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.) Familiarity with Workforce Management (WFM) tools. Experience delivering Omnichannel solutions (SMS, chat, etc.) Understanding of call and message archiving/compliance requirements ...