3 of 3 Contract Journey Map Jobs in the City of London

mobile apps and responsive web Proven ability to simplify complex or regulated journeys Expertise in UX, interaction design, and visual execution Skilled in journey mapping, flows, and information architecture Comfortable working in ambiguity and shaping solutions with cross-functional teams Data-informed approach using user research and usability ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually … works and where it breaks, from the customer's first action through to the back-office steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience ...