implement escalation procedures as appropriate To achieve maximum personal KPIs To assist the team in achieving the targets set for the department (SLAs) Customer facing; empathise with users, good interpersonalskills, display active listening skills, polite telephone manner, courteous Business awareness; display a working understanding of the trust and an appreciation of the business applications Logistical; articulate and … operate in large, multinational company SKILLS AND QUALITIES: Highly computer literate with knowledge of MS Office applications, Sharepoint, clinical systems, PC environment Customer facing; empathise with users, good interpersonalskills, display active listening skills, polite telephone manner, courteous Business awareness; display a working understanding of the trust and an appreciation of the business applications Logistical; articulate and … detailed user and implementation documentation, procedures and training manuals Proven track record of managing a team Demonstrated ability in planning, managing and motivating staff through periods of change. TECHNICAL SKILLS: Ability to use internal systems in relation to the role Knowledge of Automatic Call Distributor ACD telephone system Active Directory management/administration/maintenance Richmond IT Service Management More ❯
Colchester, Essex, England, United Kingdom Hybrid / WFH Options
Reed
hardware logistics, including collection and return of legacy equipment. Provide general IT support, rebuilds, re-images, and BAU technical assistance. Maintain professional standards for cable management and workstation setups. Skills & Experience Strong technical knowledge of Windows 10/11 and iOS systems. Proficiency with Microsoft Office 2016–2024, Office 365, OneDrive, and Teams. Experience with Active Directory – user … management, group policies, and device administration. Solid understanding of networking – TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communicationskills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What’s on Offer All travel expenses covered More ❯
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
Reed Technology
hardware logistics, including collection and return of legacy equipment. Provide general IT support, rebuilds, re-images, and BAU technical assistance. Maintain professional standards for cable management and workstation setups. Skills & Experience Strong technical knowledge of Windows 10/11 and iOS systems. Proficiency with Microsoft Office 2016-2024, Office 365, OneDrive, and Teams. Experience with Active Directory - user … management, group policies, and device administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communicationskills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered More ❯