Service Desk Analyst - DV Cleared
- Hiring Organisation
- CBSbutler Holdings Limited trading as CBSbutler
- Location
- Corsham, Wiltshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £380 - £400/day
user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute ...