Business Analyst
- Hiring Organisation
- Envisage Recruitment Limited
- Location
- Coventry, Whitley, West Midlands (County), United Kingdom
- Employment Type
- Contract
- Contract Rate
- £34.80/hour (Inside IR35)
Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working, and ensure effective delivery within the newly structured organization. Key Responsibilities: -Process Mapping: Lead … process mapping across CEX functions and adjacent teams, including Regions/Markets and Enterprise teams. -Documentation: Collaborate with project leads to build a process inventory and document current and future state processes in AIRS (Business Process Management tool). -Stakeholder Engagement: Gather insights and validate process ...