1 of 1 Contract SLA Jobs in Coventry

Printers, MFDs, and basic network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates To provide infrastructure administration functions Providing on-site cover as … requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service Providing daily ticket updates to ensure users are fully updated on updates Move equipment associated with service requests, inline with health and safety More ❯