4 of 4 Contract Customer Service Jobs in Derby

1st Line Service Desk Analyst £120-£130 per day (umbrella) 1-3 month contract Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication … channels. Main Purpose Our client's team needs a dedicated professional to provide first-line technical support and exceptional customer service. You'll be the first point of contact for users experiencing technical issues, ensuring efficient ticket logging and resolution within agreed Service Level Agreements. Key Responsibilities Provide first-line technical support to end users via telephone, email … and chat Log, categorise, and prioritise service requests and incidents accurately using ticketing systems Deliver excellent customer service using telephone, face-to-face, email, video, and instant messaging Resolve basic technical issues, including password resets, account unlocks, and software queries Escalate complex technical issues to second-line support teams when appropriate Work within agreed ITIL/Service More ❯

Senior Service Desk Analyst £150-£175 per day (umbrella) 3-6 month contract Leicestershire Our client is seeking a Senior ICT Service Desk Analyst to provide professional, efficient, and responsive technical ICT support services. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication channels. Main Purpose … dedicated professional to provide first and second-line technical support across all end-point devices. You'll support their team to deliver efficient day-to-day operations within agreed Service Level Agreements whilst managing expectations of partners and stakeholders. Key Responsibilities Support, maintain and develop our client's ICT end point devices including computers, laptops, tablets, and smartphones Provide … professional first and second-line technical expertise to end users and ICT colleagues Deliver excellent customer services using telephone, face to face, email, video, and instant messaging Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management Procure ICT hardware, software and services whilst More ❯

Technical Engineer Are you a customer-focused Technical Engineer with a passion for providing hands-on IT support? We're looking for a dedicated individual to join our client's small, dynamic team. In this role, you'll be responsible for deploying, collecting, and preparing devices, managing assets, and closing tickets. You will work across various sites in Derby … ensuring their IT infrastructure runs smoothly. Key Requirements: A valid full driving licence is essential for travel between sites. Excellent customer service skills and a friendly, professional demeanour. The ability to work effectively as part of a small, collaborative team . Applicants must hold current SC (Security Check) clearance. If you're a proactive problem-solver who thrives More ❯

About the roleWeare seeking a proactive and customer-focused Technician 1 Engineer to join our small,dynamic IT support team based at Raynesway. This role involves hands-on technical support across multiplesites in Derby, ensuring timely deployment, collection, and readiness of ITdevices.Tell me more, tell me more...Our client iscurrently looking for a recruit in joining their current team, below … closure Travel between other Derby-based sites as required Maintain accurate records of deployments and asset status Requirements Full UK driving license and UK Passport (essential) Strong interpersonal and customer service skills Ability to work independently and as part of a small team Basic understanding of IT hardware and asset management processes Willingness to travel across multiple locations More ❯