2 of 2 Contract Customer Service Jobs in Derbyshire

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

an IT support/technician role High school diploma (preferably in Computer and Information Science or related discipline) Working knowledge of desktop hardware, Windows OS, and basic networking Excellent customer service skills and a methodical, solutions-focused mindset The ability to work independently with minimal supervision A willingness to travel within the UK and EU when required This More ❯