1 of 1 Contract Customer Service Jobs in Dorset

and troubleshooting fixes where required - Update workflow management system at all relevant stages of support - Managing tickets as they arise, and ensuring appropriate updates and call management to maintain Service levels - Stock management including asset management of kit going in/out - Effective Management of disposals that go through the process - Triage and perform hardware repairs of client kit … Locker replenishments where appropriate - Highlight potential issues with service/potential service improvements Experience required: - Previous experience of working in a technical support role, or a break/fix role related to PC's and devices - Experience of migrating Servers and OS on laptops - Hardware knowledge including laptops and desktops - Ability to diagnose, troubleshoot and resolve issues in … the most efficient way - Strong customer service skills - Experience in managing and deploying hardware assets - Ability to raise and log tickets where required - Flexibility as to working hours - Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC More ❯