1 of 1 Contract Customer Service Jobs in Durham

provide Level 2 support to end users, ensuring a smooth transition to new devices, applications, and workplace technologies while maintaining a high standard of customer service. Key Responsibilities Provide Level 2 support for end-user devices and business applications. Support device migration, deployment, and onboarding activities. Assist with application … performance, and user access issues. Support software installations, upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge ...