1 of 1 Contract Customer Service Jobs in Durham

Service Desk Analyst Location: Onsite - Pity Me, Durham Contract: 6-Month Contract | Inside IR35 Hours: Full-time | 37 hours per week Shift Rota: 7:30am-6:00pm Mon-Thu, 7:30am-5:00pm Fri Are you passionate about delivering exceptional IT support and providing top-class customer service? We're looking for a Service Desk Analyst … to join our team on a 6-month contract, working onsite in Durham. What you'll be doing As a Service Desk Analyst, you'll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. You'll provide effective troubleshooting, resolve technical issues, and ensure customers receive an outstanding service … via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we're looking for We'd love to hear from you if you have: 2+ More ❯