2 of 2 Contract ITSM Jobs in East Anglia

What We're Looking For Proven experience implementing and optimising CMDBs across diverse environments. Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping. Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management. Familiarity with hardware, software, and application CI types in complex environments. Bonus points for experience in global organisations or gaming/entertainment More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (e.g., ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core - Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing - Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (e.g., ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable All profiles will be reviewed against the required skills and experience. Due to the More ❯