4 of 4 Contract Root Cause Analysis Jobs in East Anglia

client's Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer … technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What ...

resolving complex issues across Home Hubs, Wi-Fi platforms and broadband customer equipment. This is a highly technical role focused on fault investigation, root cause analysis and defect resolution rather than traditional support. Required Experience Home Hub, gateway or broadband CPE troubleshooting TCP/IP networking … technologies and RF fundamentals Packet capture analysis Linux environments Python scripting FTTP and broadband technologies IPv4/IPv6 Core dump and crash analysis Technical log analysis Root cause investigation Technical Environment Home Hubs Broadband CPE Digital Voice TR-069/TR-369 Linux Python ...

Ensure database performance, availability, security and reliability Lead backup, recovery, disaster recovery and high-availability initiatives Troubleshoot complex database and application performance issues, conducting root cause analysis and implementing improvements Partner with development, infrastructure, cloud and security teams to support platform growth and innovation Drive database modernisation ...

including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures ...