1 of 1 Contract Continuous Improvement Jobs in East London

this is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring … and tracking minutes and actions Measure Experience: Design, analyse and maintain Colleague Experience Surveys to build data-driven insights and drive Continual Service Improvement (CSI) Define XLAs: Collaborate with Head of IT Services to define and create Experience Level Agreements (XLAs), then communicate, publish and track measurable outcomes … on collective expertise to support organisational goals Certification: ITIL v4 Foundation certification (minimum requirement) Benefits: Hybrid Working to support a better work-life balance. Continuous Professional Development is actively encouraged to maximise employee potential. Medical Insurance all employees are eligible for comprehensive private medical insurance cover that includes a More ❯