Enterprise Service Manager - ServiceNow Business Analyst - 100k
- Hiring Organisation
- Hybrid Global Solutions Limited
- Location
- East London, London, United Kingdom
- Employment Type
- Contract
assisted routing can remove unnecessary manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable … that captures the voice of the employee and enables teams to respond to experience shortfalls, feeding insight directly into service improvement activity. Continuous Improvement: Work with all teams to facilitate ongoing management of services, identifying inefficiencies and driving systematic improvements to operational performance with documented ...