1 of 1 Contract Management Information System Jobs in East London

individual with a passion for IT support and operational monitoring? Our client is expanding its team and is looking for enthusiastic 1st Line Operators to join their Service Management Centre (SMC) in London. This is a fantastic opportunity to be part of a growing team and contribute to maintaining crucial road charging schemes. Duties to include but not … contact for customers, logging faults and directing callers for further assistance Ensure services are delivered and contractual requirements and business critical metrics are met Navigate and operate the Instation System’s user interface with proficiency Troubleshoot problems to enable data extraction and user interaction with the Instation system Handle all personal information with the strictest confidence … Quality Management, Health and Safety, and Security procedures Monitor and log incidents on our platform, escalating queries as needed Manage tickets through the fault management system Check live cameras to ensure correct operation Liaise with various stakeholders including Outstations, Comms team, and Field Operators Address incidents related to street camera issues and troubleshoot traffic cameras More ❯