Enterprise Service Manager - 12 Month FTC - Circa 100K
- Hiring Organisation
- Hybrid Global Solutions Limited
- Location
- East London, London, United Kingdom
- Employment Type
- Contract
facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures the voice of the employee and enables teams to respond … Analysis: Demonstrated ability to map and redesign business processes and translate them into ServiceNow workflow applications. Comfortable leading requirements gathering, writing user stories and supporting UAT through to sign-off. Evidence of having moved teams away from manual, email-based ways of working toward structured, self-service ...