5 of 5 Contract Copilot Studio Jobs in the East Midlands

Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/… calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational ...

telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 … contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate … Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows ...

routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF input handling Design and build conversational agents using Copilot Studio About you: You will have the following experiences: Extensive experience in a similar role Strong experience with Dynamics 365 Customer Service ...

Dynamics365ContactCentreTelephonyConsultant365ContactCentreTelephonyConsultant PlatformSkills365ContactCentreTelephonyConsultant Dynamics365CustomerService/ContactCentre365ContactCentreTelephonyConsultant Caserouting,queues,workstreams,agentexperience Omnichannelconfiguration(voice,chat,messaging) Telephony&IVR365ContactCentreTelephonyConsultant Contactcentretelephonyconcepts365ContactCentreTelephonyConsultant Callflows,IVRmenus,DTMF,callqueues,transfers Businesshours,holidays,failoverscenarios CopilotStudio(Agents&IVRBots) CopilotStudioagentdesign365ContactCentreTelephonyConsultant Topics,triggers,variables(local/global) Conditionallogicandconversationflowcontrol Voice-enabledbots/IVRagents Speechrecognition&text-to-speechconcepts Errorhandling,retries,andgracefulfallbacks Integration Dataverseread/write … CallingPowerAutomateflowsandconnectors AzureCommunicationServices(ACS)365ContactCentreTelephonyConsultant ACSfundamentals Voice,SMS,andcallingcapabilities Phonenumbers,callautomation,andcallrouting IntegrationwithDynamics365 ConnectingACStoOmnichannelvoice ContextpassingbetweenACS,CopilotStudio,andD365 Data,Integration&Automation PowerAutomate Event-drivenflows(callstart/end,botoutcomes) Logging,notifications,anddownstreamactions Operational&Non-FunctionalSkills Monitoring&troubleshooting Calllogs,bottranscripts,sessiondiagnostics Identifyingdroppedcalls,loopingIVRs,timingissues Security&complianceawareness Role-basedaccess,dataprotection,callrecordings Solutiondesign End-to-endcalljourneydesign ...