2 of 2 Contract Knowledge Management Jobs in the East Midlands

line support as part of the ICT Service Desk Team, ensuring high levels of service and support. Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Service Desk Manager, relevant … maintenance of ICT systems and software to ensure resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews. To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes ...

effectively navigate NetSuite to carry out their roles. You’ll focus on resolving issues quickly, delivering user training, and building a strong internal knowledge base. Key Responsibilities User Support & Issue Resolution Respond to NetSuite support requests from business users Troubleshoot and resolve functional issues within the platform Escalate complex … defects and enhancement requests to the NetSuite Systems Analysts Knowledge Management & Training Deliver user training, guidance, and “how-to” support Create and maintain SOPs, training materials, and internal documentation Work with the NetSuite delivery team to ensure smooth onboarding of new business units Business Engagement Partner with business ...