2nd Line Technical Support - AssetManagement My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware assetmanagement … of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training. Carry out assetmanagement tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) assetmanagement functions and requirements. Hardware assets include but are … to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking, and structured cabling topologies. MS Office applications. More ❯
have a Valid UK driving licence Monday to Friday 9am to 5pm A well established public sector organisation is looking for an experienced Technical Analyst with a background in assetmanagement to support IT users across multiple sites ensuring there is smooth operational delivery across all IT infrastructure. The primary purpose of this role is to provide second … line technical support to IT users and assist in the management of the organisation hardware assets Reporting to the Second Line Team Manager, you will provide 'second line' technical support to the organisation IT users across all sites. A key part of your role will be supporting efficient and effective hardware assetmanagement processes and systems. This … includes: carrying out assetmanagement tasks across the entire life cycle of Organisation IT hardware, setting up and maintaining the Configuration Management Database (CMDB) booking new equipment into the asset register, arranging disposals, and coordinating hardware audits You will also oversee the repair process for devices, including diagnosing and replacing parts, and create processes for managing More ❯
Technical Support Analyst - AssetManagement (Contract) Are you a skilled Technical Support Analyst with expertise in IT assetmanagement ? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK , with travel to other sites. Key Responsibilities: Asset Lifecycle Management : You'll … manage the entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database ( CMDB ) by updating new and decommissioned equipment. Technical Support : You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches. System & Hardware Maintenance : This role involves maintaining IT … the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills & Experience Experience : Demonstrated experience in technical support and IT asset management. Qualifications : Degree-level qualification or equivalent experience in an IT-related field. Communication : Strong communication skills to engage professionally with stakeholders and provide training. Physical & Mental Stamina : The More ❯
Technical Support Analyst - AssetManagement (Contract) Are you a skilled Technical Support Analyst with expertise in IT assetmanagement ? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK , with travel to other sites. Key Responsibilities: Asset Lifecycle Management : You'll … manage the entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database ( CMDB ) by updating new and decommissioned equipment. Technical Support : You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches. System & Hardware Maintenance : This role involves maintaining IT … the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills & Experience Experience : Demonstrated experience in technical support and IT asset management. Qualifications : Degree-level qualification or equivalent experience in an IT-related field. Communication : Strong communication skills to engage professionally with stakeholders and provide training. Physical & Mental Stamina : The More ❯
Technician 2LocationKings Lynn PE33 9NPContract 7 Months - Mon - Fri 08:30 - 05:00Job Description:Candidate Requirements:Must hold SC Clearance.Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub Stock management including assetmanagement of kit in …/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements More ❯
Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and assetmanagement for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating systems, office networks More ❯