2 of 2 Contract Configuration Management Jobs in the East of England

provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices … highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workload distribution, and compliance with SLAs. Technical ...

automation Familiarity with API security patterns (JWT, OAuth, rate limiting) Comfortable working with AI-assisted development tools Experience with Infrastructure as Code (Terraform) and configuration management (Ansible) Experience operating and administering Linux distributions (RHEL, Ubuntu) Familiarity with cloud-native services (Azure AKS, ACR) Exposure to frontend frameworks (React ...