2 of 2 Contract IT Analyst Jobs in the East of England

Our client, a global organisation, urgently require an experienced IT Support Engineer to undertake a contract starting immediately. In order to be successful, you will have the following experience: Extensive experience within IT Support, Helpdesk, or Service Desk Excellent communication and interpersonal skills Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking Ability to follow process … able to obtain SC Clearance (candidates with SC will be prioritised) Within this role, you will be responsible for: Act as the first line of support for all internal IT queries via phone, email, and ticketing system Provide triage, basic diagnostics, and troubleshooting for hardware, software, and connectivity issues Escalate incidents to 2nd/3rd line teams or external … mobile devices, and user accounts Assist with system rollouts, software installations, and routine maintenance tasks Maintain accurate records in the service desk system, ensuring timely updates and resolutions Monitor IT systems and respond to alerts within agreed SLAs Participate in IT documentation and knowledge base creation Support secure environments in accordance with MOD policies This represents an excellent More ❯

IT Technical Support Analyst Norwich 3 Months + UMBRELLA ONLY Job Purpose: The post holder will work in the IT Technical Support Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring error conditions … and Windows 2003-16 Server; this includes specific applications, network and user configuration Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software Provide third line technical support for the onsite helpdesk Onsite management of Citrix Service Farm Works with others, including More ❯