5 of 5 Contract Onboarding Jobs in the East of England

support via phone, email, and ticketing system Supporting users across Microsoft 365 and Active Directory User account management including password resets, group membership, and onboarding/offboarding Troubleshooting Windows desktop and application issues Logging and updating tickets with clear documentation Key Skills: Previous experience in a 1st line IT support ...

management team, ensuring effective resourcing and coverage Oversee cyber security, infrastructure performance and operational risk management Ensure a high-performing service desk and effective onboarding/offboarding processes Manage vendors, budgets and procurement in line with governance frameworks Produce IT performance, risk and security reporting for senior leadership and trustees ...

workstations, peripherals (printers, phones), operating systems, and business applications. System maintenance: Performing routine upkeep, monitoring performance, managing security (permissions, access), and ensuring system reliability. Onboarding & training: Setting up new user accounts, configuring new hire equipment, and training staff on new technology. Documentation: Recording support inquiries, resolutions, and maintaining internal knowledge ...

Monitor platform performance dashboards daily. Analyse usage trends to identify upsell opportunities for the sales team. Conduct A/B testing on messaging and onboarding workflows to maximize conversion rates. Experience: You must have significant experience (5+ years) working within a SaaS (Software as a Service) or Tech Platform environment. ...

technical transformations within the Help domain. Your mission? Simplifying and enhancing the support experience for colleagues while ensuring seamless delivery of existing services and onboarding new products. What You'll Do: Spearhead initiatives that prioritize simplification and digitalization across colleague support processes. Collaborate closely with Product, Engineering, and business partners … Developing centralized tools to digitalize Help processes, content, and documentation. Driving enhancements that prepare the Help service for the future while maintaining continuity and onboarding new consumers. Expanding new technologies and capabilities for experimentation and implementation, with a focus on AI. What We're Looking For: To thrive in this ...