Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, ProblemManagement, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯
positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problemmanagement efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by … facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken … is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically More ❯
Hoddesdon, Hertfordshire, Little Amwell, United Kingdom
ARM
positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problemmanagement efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by … facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken … is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically More ❯
