IT Service Desk Manager
Essex, England, United Kingdom
Bench IT
Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against SLAs and KPIs. Implement and maintain ITIL-based processes More ❯
Employment Type: Contractor
Rate: £400 - £450 per day
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