Customer Journey Manager
- Hiring Organisation
- iBSC
- Location
- Edinburgh, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Daily
Location: Edinburgh or Halifax (Hybrid Working) We are currently looking for a Customer Journey Manager who can: Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam) Optimise journeys continuously from both customer and business perspectives … Experience Design, and Engineering to ensure journey effectiveness Support transformation from Legacy on-premise architecture to cloud-based orchestration and third-party SaaS Translate insight into prioritisation and design decisions alongside the Product Owner and feature team Drive continuous improvement and manage change within established frameworks Communicate effectively ...