2 of 2 Contract ITSM Jobs in Edinburgh

/2nd line Service Desk experience (chat-first support + incident handling). Strong customer service skills: calm, professional, clear and empathetic communicator. Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs. Confident supporting Windows 11 end users (everyday troubleshooting and fixes). Working knowledge ...

Join Our Team as a Technical Programme Manager - People Services! Are you ready to embark on an exciting journey in the world of IT Service Management? Our client, a leading organization in the Financial Services and Insurance sector, is seeking a motivated and detail-oriented IT Service Transition Analyst … dashboards and progress reports. Ensure data quality in ServiceNow through updates and coordination with technical teams. Process and Continuous Improvement: Support adherence to IT Service Management processes, identifying improvement opportunities. Assist with creating and maintaining process guides and templates. Stakeholder Engagement: Build effective relationships with Project Managers, Technical Leads, Service ...