2 of 2 Contract Service Design Jobs in Edinburgh

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...