CONVERSATIONAL DESIGNER - VOICE / AI CONVERSATION DESIGN
- Hiring Organisation
- Searchability (UK) Ltd
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £525 - £575 per day
that transition effectively between AI, agents and live colleagues Creating natural and effective spoken customer experiences Balancing customer experience requirements with wider business needs Thinking strategically about the overall conversation rather than focusing solely on individual pieces of wording Working with stakeholders to understand customer servicing requirements and translate … voice-based conversational experiences and how these differ from written or digital interactions Ability to create natural, effective and customer-focused spoken interactions Strong strategic thinking with the ability to consider the complete conversational journey Excellent stakeholder engagement and communication skills Experience within large enterprise environments would ...