2 of 2 Contract Customer Journey Map Jobs in England

Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify … need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business … processes and structures. Ensure a consistent approach to business analysis across all Council processes and structures. Recommend solutions and customer-focused outcomes during redesign phases. Model, test, and challenge business elements to understand potential changes and interactions. Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact More ❯

research, participatory design, co-creation, field testing etc.) - Experience creating prototypes using tools such as Figma, Axure etc. - Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes - Experience in service design methodologies would be desirable - Experience in delivery of an ERP or a commercial off the shelf system More ❯