2 of 2 Contract Customer Journey Map Jobs in England

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead … Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent ...

creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement. Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences. Collaborate with cross-functional stakeholders including Product, Engineering, Operations, Architecture … from the ground up rather than simply documenting existing workflows. Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL ...