2 of 2 Contract Fault Management Jobs in England

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be … be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network … and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency More ❯

seamless operation of our Digital Enforcement Solutions. Key Responsibilities: Act as the primary point of contact for customers, providing exceptional telephone support and resolving issues promptly. Perform first-line fault finding and investigations to diagnose and address system problems. Utilize the InView Fault Management system to log issues, track progress, and communicate updates to affected clients. Generate … and responsibilities as required, ensuring the smooth operation of the enforcement support team. The Ideal Candidate: A strong interest or background in PC hardware and software, with experience in fault finding, diagnosing, and repairing technical issues. A keen desire to learn about bespoke and technical systems, with a proactive and results-driven approach to tasks. A working knowledge of More ❯