Digital Customer Strategy & Data Manager
- Hiring Organisation
- Yorkshire Water
- Location
- Leeds, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract, Work From Home
inclusivity principles in all digital and data-led initiatives. Translate strategic ambitions into a clear, phased roadmap covering web, app, automation, CRM, telephony, proactive notifications, education, and self service capabilities. Champion proactive management and investment decisions for digital platforms, including telephony, CMS, CRM, and integration layers, avoiding … initiatives, journey improvements, or product teams. Strong analytical background, with ability to interpret customer insights, digital analytics, and performance data. Skilled in governance, risk management, and translating complex digital/data issues into strategic recommendations. Highly organised self starter, confident in proactively managing resources to meet business needs. Strong ...