24 of 24 Contract SLA Jobs in England

site technical support and advice to our clients at multiple sites Advising clients on the potential for school infrastructure project work based on our SLA in Schools We currently have a requirement to add to our team covering parts of Essex and East London. Desirable Skills: 1yrs+ 1st/2nd More ❯

create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯

Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯

system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of More ❯

in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational More ❯

and ITIL Experience with BSM or similar monitoring tools Excellent problem-solving and communication skills Prior experience in production monitoring environments Success Metrics: Consistent SLA compliance Timely and actionable reporting Leadership in maintaining ESR system stabilit If you are interested in this opportunity, please apply now with your updated CV More ❯

introduced by the various project teams. Maintenance of existing process documentation. You will manage tasks/incidents/requests relating to onboarding to ensure SLA compliance. Ensuring all onboarding reporting is up to date. Still interested? Great news! We are looking for: Demonstrable organisational and analytical skills, including the ability More ❯

direction Collaborate globally with product managers, service owners, infrastructure teams, and external vendors Monitor, report and optimise system performance, support incident resolution, and ensure SLA compliance Address technical debt and contribute to automation, process improvement, and knowledge transfer What You'll Bring: Proven experience leading VDI solution design and implementation More ❯

this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate More ❯

this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate More ❯

to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment This is an umbrella contract, the role is Inside IR35. More ❯

and handling ECR processes with customer authorities * Proactively identifying and resolving technical issues, working with third parties when necessary * Ensuring system performance remains within SLA parameters * Supporting continuous improvement through adoption of new tools, technologies and best practices What We're Looking For * Strong hands-on experience with Juniper or More ❯

system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of More ❯

system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of More ❯

requirements. Key Responsibilities Handle and resolve ITSM incidents and service requests related to security operations, ensuring they are properly tracked, prioritised, and closed within SLA Manage and respond to Microsoft Sentinel security incidents, including triage, analysis, escalation, and coordination with stakeholders Create, develop, and fine-tune Sentinel alerts, analytics rules More ❯

point platform as an Architect. Deep experience in the role of Architect in small to large size implementations, Good Knowledge in RAML and Various SLA policies. Knowledge on API Led connectivity (should have worked on all 3 layers - process, system and experience) Should have worked on Mule basic connectors like More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

an Architect Minimum 8+ years of experience in the role of Architect in small to large size implementations, Good Knowledge in RAML and Various SLA policies. Knowledge on API Led connectivity (should have worked on all 3 layers - process, system and experience) Should have worked on Mule basic connectors like More ❯

them on a number of maintenace activities as per below; - Platform Performance Monitoring - ServiceNow Subscription Management - Monthly Patch Scheduling and Deployment (Dev, Test, Prod) - SLA Based Break/Fix Support - Commonly Requested Services (User Admin, Reporting/dashboards, No Code) - Program Governance - Data Maintenance - Full, twice-a-year upgrade management More ❯

Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology More ❯

unresolved calls to various application and infrastructure support teams * Participate in enterprise application release/maintenance activities on request * Closely monitor and meet ticket SLA targets * Effective time/task management, as well as the ability to be flexible and creative on any given task * Willingness to take on extra … responsibility, as and when required * Responsible for monitor and maintaining defined SLA's * Act as the designated backup for Incident Manager when reasonably instructed to do so * Quantifiable experience of operating in a face paced moving client facing engagement. * In depth quantifiable knowledge and hands on experience in troubleshooting IT More ❯

organization and kickoff of technical meetings and status reports. You will ensure that our cybersecurity measures align with contractual requirements and Service Level Agreements (SLA). Your role will be critical in establishing trusted relationships among external systems, designing, and implementing security solutions at an enterprise level, and ensuring their … our cybersecurity team. What you’ll do as the Information Systems Security Officer Ensure cybersecurity measures comply with contractual requirements and Service Level Agreements (SLA). Establish and maintain trusted relationships among external systems and architectures. Design and implement security solutions at the enterprise level, ensuring seamless integration with the More ❯

guidance on error handling, deployment, debugging, and performance tuning Engage directly with clients to gather requirements and present solutions Contribute to monitoring, logging, and SLA management for deployed services Optional: Integrate with Azure queues and containers for hybrid deployments Support Agile/DevOps lifecycle and CI/CD pipelines Ideal … Candidate Profile 3+ years of experience with MuleSoft Anypoint Platform 8+ years in integration design and architecture Strong knowledge of API-led architecture , RAML, SLA policies Familiarity with core Mule connectors (batch, for-each, scatter-gather, etc.) Skilled in error handling, deployment pipelines, and debugging Experience working with Azure components More ❯

Ensures all requests and escalations from users for service support and system changes are handled promptly and effectively monitoring the key performance indicators and SLA's, dealing appropriately with any issues of poor performance that may arise. Review and develop procedures and working practices for the efficient and effective running … of all tasks associated with operating and controlling the installed hardware and software. Responsible for monitoring and reporting on key performance indicators and SLA's, performing service reviews, and creation of reports on performance to relevant/identified managers and boards. Analyse on-going call statistics to identify the efficiency More ❯