16 of 16 Contract SLA Jobs in England

line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows ...

service mapping capabilities, and governance controls. Ensure CMDB data accuracy, completeness and compliance. Build executive and operational dashboards using modern reporting tools. Develop KPI, SLA and performance reporting frameworks. Implement automated notifications, reporting schedules and exception management. Support continuous service improvement through analytic and automation. Essential Skills & Experience 3+ year ...

service delivery for designated business areas. Act as the primary escalation point for service-related issues, incidents and service requests. Ensure SLA performance is monitored, reported and continuously improved. Produce and present service reviews, management information and operational reporting. Build and maintain strong relationships with internal stakeholders and third-party ...

Define and maintain CMDB data models, CI relationships, governance controls, service mapping and asset inventories. Build and maintain operational and executive dashboards, KPI frameworks, SLA reporting and Real Time performance monitoring. Deliver automation for notifications, compliance monitoring, exception management and CMDB health reporting. Utilize technologies such as ServiceNow, Remedy CMDB ...

PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

technologies. Backup, recovery and disaster recovery solutions. PowerShell scripting and automation. SQL Server administration experience. SCCM or equivalent endpoint management tools. Experience working within SLA-driven environments. Desirable Knowledge of Juniper Networking highly desirable Exposure to Azure environments. Infrastructure automation or Infrastructure as Code experience. ITIL certification. Please note, engagement ...

asset, infrastructure, application and service inventories Establish governance, audit and data-quality controls Reporting, Analytics & Dashboards Build operational and executive-level dashboards Develop KPI, SLA and CMDB health reporting Create automated reporting and scheduled management information Deliver trend analysis and performance insight Develop real-time monitoring and exception reporting Your ...

implementing feature and parameter improvements across Nokia and Ericsson RAN environments. You will have significant influence over network strategy, performance targets, KPI frameworks, SLA achievement, and future 5G+ capability development. Key Responsibilities Lead 4G/5G ESN performance management activities to exceed service SLAs and customer experience expectations. Design, define ...

Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms. Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management. High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems). Exceptional communication skills with the ability to bridge technical ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

Reviewing the existing deployment against best practice, identifying what needs putting right, and putting it right Extending Rubrik into further parts of the estate SLA Domain design, retention policy, replication and cluster capacity planning Acting as the senior Rubrik technical point for an offshore run team and for colleagues across … deploying Rubrik to best practice, rather than administering a platform someone else built Working knowledge of immutability and retention lock, archive and tiering design, SLA Domains, and Rubrik cluster sizing and expansion Familiarity with both Rubrik CDM and Rubrik Security Cloud/Polaris Useful to have, but not essential: Dell ...

Reviewing the existing deployment against best practice, identifying what needs putting right, and putting it right Extending Rubrik into further parts of the estate SLA Domain design, retention policy, replication and cluster capacity planning Acting as the senior Rubrik technical point for an offshore run team and for colleagues across … deploying Rubrik to best practice, rather than administering a platform someone else built Working knowledge of immutability and retention lock, archive and tiering design, SLA Domains, and Rubrik cluster sizing and expansion Familiarity with both Rubrik CDM and Rubrik Security Cloud/Polaris Useful to have, but not essential: Dell ...